You will initially be greeted by a bot. To reach a human agent, type "Contact Agent" or "Live Chat" repeatedly into the message box. 2. Submitting a Support Ticket
If your issue isn't urgent, or you need to provide detailed documentation (like photos of a damaged item), opening a is the way to go.
Under the same "Support" section, look for the option to "Submit a Ticket." You can categorize your issue (e.g., account, shipping, or returns) to ensure it reaches the right department. 3. Social Media Outreach You will initially be greeted by a bot
As of 2022, SHEIN does not offer a standard customer service phone number for the US. Beware of "scam" numbers found on third-party sites; always use the official app for communication.
Let us know what issue you're facing, and we can help you find the right escalation path ! Submitting a Support Ticket If your issue isn't
For the quickest resolution, the feature on the SHEIN app or website is your best bet.
SHEIN typically responds to these tickets within 24 hours . Social Media Outreach As of 2022, SHEIN does
SHEIN is highly active on social platforms. While they won't process a refund directly through a DM, their social media teams can often escalate a ticket if you aren't getting a response elsewhere.