Different types of support or specific claim needs may require calling a specialized line:

: Bring your device to a local Best Buy Store after scheduling an appointment. By Phone : Call 1-800-433-5778 . What you will need: Device make and model. The IMEI number of the phone. Details regarding the incident.

Payment method for the applicable service fee or deductible. Geek Squad Protection FAQ - Best Buy

: For claims specifically involving a lost or stolen device, call 1-866-205-4388 .

: 1-800-433-5778 (1-800-GEEKSQUAD) is the standard line for most hardware issues and accidental damage.

The primary phone number for —officially known as Geek Squad Protection —is 1-800-433-5778 . This line is available for general inquiries, starting a claim, and plan transfers between 8 a.m. and 9 p.m. CT. Key Contact Numbers