You can return in-store or by mail. In-store returns are recommended for faster processing. 5. Pre-Owned & Refurbished Phones
//www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014">Best Buy Mobile Return Policy as of early 2026 : 1. Key Return Policies for Phones (2026) best buy mobile return policy
The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026) You can return in-store or by mail
Items must be in "like-new" condition with original packaging and accessories to avoid denial of return. 2. Restocking Fees best buy mobile return policy
Verizon-activated devices have a 30-day return period for all customers.
Prepaid phone returns are generally exempt from this fee if returned within the 14-day window.