Buyer Protection Policy Ebay (2026)

: eBay reviews the evidence—tracking numbers, messages, and photos—to make a decision. If they rule in your favor, they often issue a refund quickly, sometimes even directly from their own pocket if the seller is unresponsive. The Loophole: When You Aren't Protected

: The product you received is broken, damaged, or fundamentally different from the photos and description in the listing. buyer protection policy ebay

: If the seller doesn't respond or resolve the issue within three business days, you can ask eBay to "step in". : If the seller doesn't respond or resolve

: For items verified through eBay's Authenticity Guarantee , returns are often considered final sale unless the item was damaged during shipping. A Note for Sellers : eBay reviews the evidence—tracking numbers

: eBay's automated bots often close "Item Not Received" cases instantly if tracking shows delivery to the correct city.