Forever 21 Buy Online Return In — Store

Enter your order number and email address in the portal.

Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.

Returned items must be unwashed, unworn, and undamaged with all original tags attached. forever 21 buy online return in store

Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order.

Follow the prompts to select the items you wish to return. Step 3: Generate and print a prepaid return shipping label. Enter your order number and email address in the portal

Pack your items securely and drop them off at the designated carrier. Key Return Policies

As of April 2026, . All items bought through the Forever 21 website or mobile app must be returned via mail through their online portal. Return Process for Online Orders Direct exchanges are not offered

Retail stores cannot accept returns for international orders placed through Global-e. Help | Return Policy - Forever 21