: Because it is so "radical," many organizations found the transition too difficult to sustain. If you'd like to dive deeper into this topic: Specific case studies (like Ford or IBM Credit) Summary of a specific chapter Comparison to modern "Agile" or "Lean" methods Which of these would be most helpful for your project?
: Many firms used "reengineering" as a polite word for mass layoffs. Reengineering the corporation : a manifesto for...
: Challenge long-standing assumptions. If a rule doesn't add value to the customer, delete it. : Because it is so "radical," many organizations
Hammer and Champy viewed Information Technology as an , not just a tool. IT shouldn't just make old processes faster. : Challenge long-standing assumptions
: Stop thinking in departments (Sales, HR, IT). Focus on the end-to-end journey of a product or service.
The 1993 book by Michael Hammer and James Champy changed how companies work. It moved the focus from fixing small tasks to redesigning entire processes. 💡 Core Definition