Reviews from major platforms like Trustpilot and community forums such as Reddit highlight these core themes:
Best Buy delivery reviews are mixed, with high praise for professional in-home setup contrasted by frequent complaints about third-party scheduling and unhelpful customer support. While many customers report quick, efficient appliance installations, others describe a "nightmare" experience of repeated delays and poor communication. 📈 Summary of Customer Feedback
: Some customers find the volume of automated updates—up to 50 texts and emails for a single order—to be excessive and annoying. ⚙️ Service Specifics
: Best Buy often uses third-party contractors. This leads to a "99% fine, 1% disaster" ratio, where some crews are expert and others lack quality control.
: A common pain point is the "no-show" or last-minute cancellation. Some users report being told an order is "in transit" all day, only for it never to arrive and be rescheduled weeks later.
: For smaller items, Best Buy offers same-day delivery in select ZIP codes through partners like DoorDash. 🛠️ Troubleshooting & Support
: Best Buy officially states that customers are not allowed to tip delivery drivers or Geek Squad workers, as the service fee is considered full payment. However, some users still choose to offer a gratuity for exceptional service.